Asus Zenfone Max 1 random screen wake

KowalskiKowalski Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone Max 1
  2. Firmware Version: Android 10
  3. Rooted or not: Not
  4. Frequency of Occurrence: Very frequent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I've had my Asus Zenfone Max 1 for almost a year now and recently the screen has started waking frequently on its own. In addition every time I try to charge it it seems to randomly cut out charging and charge irregularly. I've bought a new charger but it hasn't helped. I've searched the internet but haven't seen anyone else with this issue. I've tried removing app permissions and such but none of it has worked. I'm looking for a solution as it is quite irritating having it constantly turn on and drain battery.

Comments

  • Hi Kowalski

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>System>About phone>Model

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    Is your model ZB555KL, ZB556KL or else?

    2. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?


    >Screen has started waking frequently on its own

    Does the issue start after any system/app updated/downloaded? How many times a day or any hour? Will the issue happened in "Safe Mode"?


    >randomly cut out charging

    While change a new charger , have you tried a new cable as well? Will the issue happened in "Safe Mode"? According to the whole charging time, does it have a huge difference than before?


    #How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

This discussion has been closed.