[Clarified] Not getting automatic update

jv.santos07

good evening,

I have question about my rog 2 phone. I bought my phone on asus official website and I just wondering everytime the asus releasing updates for rog 2 my phone not getting any update using the automatic update. I always go to website to download the updates and install it manually. Any solution on this problem?.

CH_ASUS

Generally, every FOTA has a roll-out period. It does not get pushed to every device at the same time.

The rollout period is not fixed but it is not unreasonable to expect at least a two-week period until it has reached everyone. You may have downloaded the manual file each time faster than two weeks.

I would recommend to at least wait 2 weeks after each FOTA, and if you still dont receive it - then please write to us again and we can dig deeper but at this point I am not suspecting a "fota bug" on your particular device.

Thanks!

OPC

You have to be patient. Somebody gets it immediately. I get it usually after 3 to 5 days.

My phone is from US.