USB Preferences Grey Out

GudangGudang Level 1
edited September 2020 in ZenFone Max Pro Series

USB Preferences Grey Out, ticked on 'no data transfer'

Default USB configuration, ticked on 'file transfer'

Cannot Connect to pc / laptop, only charging

Cannot connect to thumb drive, only reverse charging

  1. Model Name: Zenfone Max Pro M1
  2. Firmware Version: 16.2017.2004.063-20200407
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app): ?

Can connect same thumb drive to other max pro m1

Change cable, done

Clean USB port, done


What to do?


  • Hi Gudang

    Thank you for your asking. Please try the troubleshooting tips below

    1. Please make sure your cable is able to transfer data and could connect other phone with PC.

    2. Enter "Safe mode" and try connect again

    # How to enter and exit "Safe Mode"

    3. If "Safe Mode" could not work, please try "the Factory Reset"

    Setting>System>Reset options>Factory data reset

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    If the situation remain the same, please contact ASUS repair center in the country of your residence for hardware testing:

This discussion has been closed.