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CAMERA ISSUE

rohancool91
Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

6 REPLIES 6

Yulius_Mai
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: 100.10.107.70_20200320
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Please help Camera not focus, just can take near area only
P51VQU20D8FN.jpg
J8FWYM3ZXMDI.jpg

naveen_zenith
Star I
I have the same issue!! Please fix it.. there is no issues with wide angle lens but the primary cam is broken.. it just not focus properly.

victor010
Zen Master III
Hi, kindly follow the below steps:
1. Check your phone for latest software version
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup.

hjaya175
Star II
Victor0_ASUS

Hi, kindly follow the below steps:

1. Check your phone for latest software version

2. Go to Camera settings & try changing focus mode

3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

4. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

5. If still you face the issue factory reset your phone after taking a full backup.


View post
I already do that all, and nothing change, i think its software issue because not just me, it happened to many user😢