Zenfone 5 (ASUS_X00QD) Android 10 beta 2 unable to send SMS

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5 (ASUS_X00QD)
  2. Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.22-20200423
  3. Rooted or not: Not
  4. Frequency of Occurrence: All the time
  5. APP Name & APP Version (If your issue relates to the app): Messages (SMS)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi,

For whatever reason I can't seem to send SMS messages, no matter what app I use. This was happening with beta 1 also.

Comments

  • Hi VictorD,

    Thank you for your sharing. Kindly provide the information below so that we could better assist you.

    1. Could you tell us the name of the carriers you've tried that have this problem? Will the phone work with other SIM card?

    2. Which SMS app you use? Also, please provide the app version.

    3. If you could not send SMS in tripartite apps, are you using via the Internet(4G), the Wi-Fi, or both? Will it work with other Internet chnnel? Does the phone operate in the stable signal? Where?

    4. Could you receive /send calling and text?

    5. Please check if the phone storage is ok. Setting>Storage & memory

    6. Did the phone break or fall before?

  • VictorDVictorD Level 1
    edited May 14

    HI Christine,

    1. I'm on Orange Romania. It does send sms texts just fine on a Vodafone Sim card, but not on my Orange Sim card.

    2. I'm using the stock app, but this happens regardless of the messaging app.

    3. The phone is working normally with voice, data, etc on every data connection.

    4. The voice services work normally. I can receive sms messages, just can't send them.

    5. The storage is fine, at 60%.

    6. The phone didn't fall and wasn't dropped.


    Thank you

  • Hi VictorD

    Does Orange Romania Sim card work well in Android 9? The issue appear after the Android 10 Developer Version, right? Furthermore, Vodafone Sim card works totally fine or is there any other issue with Vodafone Sim card?

    Furthermore, are you using dual-SIM card? Please provide me the screenshot of Settings > Network & Internet > SIM cards. Whats your setting for "Preferred SIM for SMS Messages"?

    While you could not send out the SMS, is there any error message? Could you show me in video?

  • VictorDVictorD Level 1
    edited May 21

    Hi,

    It works fine with the Vodafone Sim. I changed the Orange Sim card but it's the same thing. I've attached the screenshots.

    It stopped working after I upgraded to Android 10 developer version.

    There's no error message beside the red "Not sent. Tap to try again" .

    Thank you


  • Hi VictorD

    I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

  • Ola victor, conseguiu resolver? estou com o mesmo problema

  • VictorDVictorD Level 1

    Hi,

    I've sent some logs to the development team to take a look and see what the problem is and now all I have to do is wait.

  • Hi VictorD

    First of all, thank you for all your assistance. Based on the logs, the tech team suggest that the text system of Orange Romania is different from the text system of Android 10 (IMS). If your user experience is highly impacted, please continuously stay on Android 9, which perform the same text system as Orange Romania. Sorry for any inconvenience it may cause.


    # You may follow the steps below as 10 to 9 downgrade steps.

    1. Download "Version Android 10 downgrade to P" and then put the image file into the root directory of the MicroSD card.

    https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

    2. Insert MicroSD card into phone and then power off the device.

    3. Long press with "Power" key and "Volume Down" key together and stop after feel the vibration to enter Recovery Mode

    4. Use "Volume Down/Up" key and press "Power" key to choose "Apply update from external storage"

    5. Select the downgrade file

    6. When the updating process is done, Choose "Wipe data/factory reset" and tap"Yes" to perform the master clear.

    7. "Wipe cache partition" > "Yes"

    8. "Reboot system now"

    # Android 10 to Android 9 Guide

    https://www.asus.com/support/FAQ/1042349

  • VictorDVictorD Level 1

    Thank you for looking into it.

    It seems highly unlikely. Orange Romania supports even the new RCS. What about the other countless Android 10 phones already on the Orange network that have no issue with sending text messages? 🙂

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