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Incoming call notification does not show on screen. I'm using Asus ZenFone Max M2.

abhayphanabhayphan Level 1
edited September 2020 in ZenFone Max Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X01AD
  2. Firmware Version: Android 9, Security Patch Level 5th March 2020
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Android systen app

I can not see incoming call notification screen where I can receive the call or reject.

Every time when there is an incoming call, I have to unlock the screen and pull down the notifications and receive the call from there. It's very annoying. I have updated system software but the problem is not resolved. Please help.


Thanks

Comments

  • victor010victor010 Level 5
    edited May 2020

    Hi there, you may click on the following link to download the latest update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here: https://www.asus.com/in/Phone/Zenfone-Max-M2-ZB632KL/HelpDesk_BIOS/

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

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