Online Games is not working on WiFi for Zenfone 5 Android 10 Beta

edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00QD
  2. Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.22-20200423
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): any online ganes such as PUBG, Mobile Legends, Call of Duty Mobile, Honkai Impact 3, etc.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I thought it was my router issue so i troubleshoot it and still happens

Secondly, i thought it was my DNS, so i tried Google and CloudFlare DNS, and nothing happens

The third one, i thought, it was my Wi-Fi configuration, so i tried mobile data, and it works.

I don't know if am i the only one having this issue, but it's very evident though


  • BrunoF20BrunoF20 Level 3

    Permissions or Battery Saving...another app blocking, router port?

  • Asus_t00j



    Không root

    Luôn luôn

    Gamvip Phiên bản 1g88

    Cổng bộ định tuyến

  • aerialusaerialus Level 2

    what game are you playing?

    i play online games like arknights and pokemon Go is not found an issue.

  • edited May 2020

    Hi johncyrillcorsanes,

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Could wifi work in other funtions/apps?

    2. Could wifi work in all the other games or just Mobile Legends? What kind of app could not work? If it could not play all the games, please check on linking other wifi (private/ no usage linitation setting one).

    3. Please try to reset Network: Setting>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

  • Hello guys. Thanks for suggestion.

    To address this issue already, yeah it's my router's fault. I changed it's firewall few days ago so that's why Online Games are not working.

    Sorry for this and thank you very much

This discussion has been closed.