No Fast Charging on Android 10 Beta of Zenfone 5

edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00QD
  2. Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.22-20200423
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The slowdown occurs when I am using the original charger. But when I am using a power bank with Fast Charging feature, it somewhat works. Another instance which is really effective was shut down the phone, then charge and the fast charging works

Comments

  • Hi johncyrillcorsanes,

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. At the beginning of charging, the charger is detecting the system, so "Fast Charging' might appear few minutes after. Can't "Fast charging" work all the time in power on?

    2. Try other chargers and cables. Is the situation remain?

    3. Does the issue remain the same in "Safe Mode"?

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Please charge with your original charger overnight starting from below 30%, and provide me the screenshot of

    ①Setting>Battery

    ②Setting>Battery>3 dots on the top"Show app usage"

    5. Viewing the whole charging timeline, does it meet the official charging time: 38 minutes charge to 60% capacity?

    1. Cannot work. It takes more than 2 hours charging with power on and with original charger brick
    2. Tried with Power Bank with Fast Charging support which is working. Not really on original brick
    3. Same
    4. I am sorry. Cannot provide right now because i reverted back to Android Pie already
    5. It does not meet. Not even reached to 60% for more than a hour or two
  • edited May 2020

    Hi johncyrillcorsanes,

    Which Version Pie have you back to? Could Fast Charge work well in Version Pie again? Besides, what is the power "A" and "V" of your original charger brick?

  • i think it works (+inside battery icon)


This discussion has been closed.