Asustek File manger crash

John_emanJohn_eman Level 1

Hi, I've been using Asus file manager for a long time now (about 3 years now). I was wondering what happen to the file manager after the Android 10 update. It keeps crashing every time i open my hidden cabinet. Is there a fix to this?

Comments

  • I also use Asus File Manager on my other smartphones since it's the best File Manager so far, but recently after upgrading my phones to android 10, Asus File Manager app crashes everytime I am to access WhatsApp video folder. Please fix this.

  • Hi John_eman and [email protected]

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    Is File Manager your stock app in your phone?

    2. What is your current firmware version?

    Setting >System>About Phone>Software information

    3. What is your current File Manager version?

    Settings>Apps & notifications>See all>App info>File Manager>Advanced>version no. at the bottom

    If you try to update to the latest version, does the issue still remain?

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