Camera issue with my Asus Zenfone 4 max
PaArAd0x
Level 1
I can't take any pictures since few weeks, I've already tried to clear cache, start in safe mode...
However the strange thing is that sometimes my camera works for few seconds or minutes before a black screen.
If anyone already met this bug please help me
Have a nice day
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Hi PaArAd0x,
Thank you for asking. I hope everything is safe and sound there. Kindly provide the information below so that we could better assist you.
1. Your model name. Since we have ZenFone 4 Max (ZC520KL/ZC554KL) and ZenFone 4 Pro (ZS551KL), please check Setting>System>About Phone>Model
https://www.asus.com/tw/support/FAQ/1014441/
2. Your current firmware version
Setting >System>About Phone>Software information>Build Number
If you try to update to the latest version, does the issue still remain?
3. Re-open the camera app
1) ZC554KL
2)
3) I have the last update
@Christine_ASUS ?
Hi PaArAd0x
Thank you for your reply.
1. Please try to manual update to the latest version of the firmware
WW-14.2016.1805.235>WW-14.2016.1807.237>WW-15.2016.1809.412>WW-15.2016.1907.519
#[Zenfone] How to update firmware on my phone?
https://www.asus.com/support/FAQ/1009748/
2. If the problme still appears, according to what you have described, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/
There is an issue I downloaded the last version in zip (1907.519), I move it to my internal storage and then reboot my phone but it doesn't detect a system file
Hi PaArAd0x
Did you try to update through these 3 steps?
WW-14.2016.1805.235>WW-14.2016.1807.237>WW-15.2016.1809.412>WW-15.2016.1907.519
If your problem is just WW-15.2016.1809.412>WW-15.2016.1907.519,
could you check weather you could operate Auto Update from WW-15.2016.1809.412 to WW-15.2016.1907.519?
Settings>System>System updates
Also, please make sure the phone has at least 15% battery power level.
Furthermore, you could manual update via SD card as the link below
#SD card manual update guide
https://www.asus.com/support/FAQ/1042349
#ZC554KL Firmware Spot
https://www.asus.com/Phone/ZenFone-4-Max-ZC554KL/HelpDesk_BIOS/
Does the camera issue remain the same? If so, please contact your local service center: https://www.asus.com/support/Service-Center-All-Countries/
@Christine_ASUS Sorry for the delay what is the most recent update ? On the website I see Version WW-AOSP-16.0200.1907.28 or BICAM
And I downloaded like 5 different versions none worked (zip in internal storage...)
Hi PaArAd0x
Thank you for your asking. WW-15.2016.1907.519 should be fine because your device is WW sku. Which firmware version do you have now?
If the camera still doesn't work, please bring your device to ASUS repair center in the country of your residence for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
I have 2016.1907.519 now and my camera is still not working even in safe mode
I have no warrant now I think so how much would it cost ?
Which version should I download now?
Hi PaArAd0x
Thank you for your asking. Your device is already in the latest version so no more version need to be updated.
For further information, please check with ASUS Repair Center in the country of your residence. Kindly told them you have *ZC554KL Camera issue, already update to the latest version WW-15.2016.1907.519 and tried the Factory Reset, they will provide you the further assistance: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs