Camera issue with my Asus Zenfone 4 max

PaArAd0x

I can't take any pictures since few weeks, I've already tried to clear cache, start in safe mode...

However the strange thing is that sometimes my camera works for few seconds or minutes before a black screen.

If anyone already met this bug please help me

Have a nice day

Christine_ASUS

Hi PaArAd0x,

Thank you for asking. I hope everything is safe and sound there. Kindly provide the information below so that we could better assist you.

1. Your model name. Since we have ZenFone 4 Max (ZC520KL/ZC554KL) and ZenFone 4 Pro (ZS551KL), please check Setting>System>About Phone>Model

https://www.asus.com/tw/support/FAQ/1014441/

2. Your current firmware version

Setting >System>About Phone>Software information>Build Number

If you try to update to the latest version, does the issue still remain?

3. Re-open the camera app

PaArAd0x

1) ZC554KL

2)

3) I have the last update

PaArAd0x

@Christine_ASUS ?

Christine_ASUS

Hi PaArAd0x

Thank you for your reply.

1. Please try to manual update to the latest version of the firmware

WW-14.2016.1805.235>WW-14.2016.1807.237>WW-15.2016.1809.412>WW-15.2016.1907.519

#[Zenfone] How to update firmware on my phone?

https://www.asus.com/support/FAQ/1009748/

2. If the problme still appears, according to what you have described, we would advise that you have the unit sent in for an assessment and servicing where necessary.

The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

PaArAd0x

There is an issue I downloaded the last version in zip (1907.519), I move it to my internal storage and then reboot my phone but it doesn't detect a system file

Christine_ASUS

Hi PaArAd0x

Did you try to update through these 3 steps?

WW-14.2016.1805.235>WW-14.2016.1807.237>WW-15.2016.1809.412>WW-15.2016.1907.519

If your problem is just WW-15.2016.1809.412>WW-15.2016.1907.519,

could you check weather you could operate Auto Update from WW-15.2016.1809.412 to WW-15.2016.1907.519?

Settings>System>System updates

Also, please make sure the phone has at least 15% battery power level.

Furthermore, you could manual update via SD card as the link below

#SD card manual update guide

https://www.asus.com/support/FAQ/1042349

#ZC554KL Firmware Spot

https://www.asus.com/Phone/ZenFone-4-Max-ZC554KL/HelpDesk_BIOS/

Does the camera issue remain the same? If so, please contact your local service center: https://www.asus.com/support/Service-Center-All-Countries/