ASUS TUF A15 Gaming 506IU Video Game Latency Spike Issue

john215728john215728 Level 1
edited September 2020 in Others

Hello, I recently bought an ASUS TUF A15 506IU notebook running Windows 10, and I have been having issues of recurring prolonged latency spikes when I play online multiplayer videos games. Every time I play games such as "Apex Legends", "Counter-Strike Global Offensive" and "Garry's Mod", I have this issue. I have a normal latency until about 40 minutes through the gaming session then my latency becomes very slow resulting in severe lag. The problem happens around 40 minutes to an hour every time; it doesn't happen 10 minutes, 20 minutes, 2 hours, or 3 hours through my gaming session (randomly). After my latency spikes, it continues to spike for 20+ minutes, I am not sure if it would return to normal or not.

What is confusing is I have perform internet speed tests while I was experiencing this reoccurring issue, and the speed test results always show me that my internet speed is normal, yet in the video game I have a high latency.

A temporary solution I found is to exit the video game program, wait a couple of minutes then reopen the program, after which I can play at a normal latency again until the problem happens some 40 minutes later again.

To the best of my knowledge I have the latest graphics and network drivers. I have also performed a network reset. Yet the problem still persists.

At this point I think the issue may be with my computer's RAM (8GB), VRAM (6GB), overheating, NVIDIA settings, or NVIDIA GeForce Experience. The issue seems to be relevant but not related to my internet, but is related to my latency/ping with these games I play.

Comments

  • Hello john215728,

    Thank you so much for your detail feedback.

    I have send PM to you.

    Please kindly check it.

    Thank you very much.

  • I am having the same problem and it will even cause the game to lock up and crash after a while. An immediate solution would be appreciated.

  • Hello captianjack691,

    Which model do you have? FA506 as well?

    May I have some screenshot of the issue?

    and the game, and it's version?

    Thank you.

  • Hello Blake,

    FA506II-AL015T

    I mainly play Rainbow 6 siege. It is always the newest version as it is always online.

    Discord and ubisoft launcher are also operating.

    My normal ping in game is 9 to 14 ms. During these intermittent problems I will see ping in excess of 450ms followed by extreme latency and frame rate shutter followed by the internet connection dropping out.

    I have several other devices that I've used to test the game and network and all are operating normally.

    I will have to attempt to capture screenshots later.

    Cheers.

  • davidjman238davidjman238 Level 1
    edited June 2020

    Purchased a Brand Spankin' New Asus TUF506IV-AS76, and after a few minutes of any 3D game, there's a HUGE drop in framerate, lag spikes, unresponsive mouse controls (very slow). What gives?


    Update: don't mess with the fan button. It'll mess with you back by hard limiting the power output from internal components (probably for the machine's own good). It's unfortunate that there's NO visual indicator as to which "fan mode" the machine is currently in. Seems kinda trial-and-error. Are there more than 2 modes?

  • Dear all,

    This issue has been reported and under investigation.

    I will keep you all updated.

    Thank you.

  • ashirenashiren Level 1

    I decided to write this as I managed to make my computer system run to the point where it's good

    Purchased a TUF506IH-RS53 and noticed it was fairly slow when going into Windows for the first time and after that. Access times were slower than what I'm used too. installed my spare 960 EVO.

    Played RDR2 and it was choppy. Upgraded the video drivers and it was still choppy.

    Upgraded the RAM from 8GB to 32GB RAM (slightly excessive I know but it wasn't expensive imo) and tried it again. RDR2 was much better.

  • OP here,

    A solution I found is to buy an external USB Wifi network adapter and use that when I'm playing games. I don't get any latency issues after that. So I am pretty certain the problem I have is with the built-in Wifi adapter in my notebook.

  • ZeptoseZeptose Level 1

    Hi Zeptose here, I have the Asus TUF FX505DT laptop and I mainly play league of legends and valorant. When I run these games on my mac book air I get fairly consistent 31-40 ping. However, on the Asus my ping keeps randomly spiking to about 100+ throughout the entire match. When I run internet speed tests, it says my internet is fine so I was wondering is there a way to resolve the issue?


    Thanks

  • Hey, i have the same problem, i play mainly Minecraft and Valorant.

    Discord, Google and Spotify are usually running in the background.

    I have the same laptop as most people here (TUF FX505DT)

    I have also checked the connection on other devices and on those it is perfectly fine.

    If there is any way to fix this, please tell me!


    Thanks

  • RhogeRhoge Level 1

    Hi, I'm also experiencing this. Is there any other work around with this? It usually happens when I play online games. It's not lag but It's spiky my internet suddenly drops, but when in streaming it's doing fine. Hope you can help. My laptop is ASUS A15 TUF 5days old. Any help will be appreciated.

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