Asus Zenfone 3 Laser ZC551KL - WiFi issue: frequent disconnect

kevinkaw08kevinkaw08 Level 1
edited September 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 3 Laser ZC551KL
  2. Firmware Version: Can't find "Firmware" 3.18.71-perf-g3467a9e (kernel version) OPR1.170623.032.WW_user_80.20.52.90_20100103 (build number)
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: incredibly frequent
  5. APP Name & APP Version (If your issue relates to the app): WiFi

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Settings>System>About Phone>Hardware Information>WiFi version>119385-1

WiFi settings:

Open network notification - disabled

Keep WiFi on during sleep - never

My phone seems to glitch out in WiFi connection every now and then. Here is my use case:

  1. Using the phone as normal: browsing or video chat
  2. Suddenly internet related objects are not loading. WiFi says connected to network
  3. Swipes down, turn-off WiFi, wait for a bit (3-5s), turn-on WiFi, wait to connect (10-20s)
  4. Browse as normal.

This is happening incredibly frequent and randomly. My other devices (laptop and ipad) don't encounter these issues. Devices are connected to home WiFi network.

Please assist.


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