Asus Zenfone 3 Laser ZC551KL - WiFi issue: frequent disconnect

kevinkaw08kevinkaw08 Level 1

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 3 Laser ZC551KL
  2. Firmware Version: Can't find "Firmware" 3.18.71-perf-g3467a9e (kernel version) OPR1.170623.032.WW_user_80.20.52.90_20100103 (build number)
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: incredibly frequent
  5. APP Name & APP Version (If your issue relates to the app): WiFi

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Settings>System>About Phone>Hardware Information>WiFi version>119385-1


WiFi settings:

Open network notification - disabled

Keep WiFi on during sleep - never


My phone seems to glitch out in WiFi connection every now and then. Here is my use case:

  1. Using the phone as normal: browsing or video chat
  2. Suddenly internet related objects are not loading. WiFi says connected to network
  3. Swipes down, turn-off WiFi, wait for a bit (3-5s), turn-on WiFi, wait to connect (10-20s)
  4. Browse as normal.

This is happening incredibly frequent and randomly. My other devices (laptop and ipad) don't encounter these issues. Devices are connected to home WiFi network.

Please assist.

Comments

Sign In or Register to comment.