Asus Zenfone 3 Laser ZC551KL - WiFi issue: frequent disconnect

kevinkaw08kevinkaw08 Level 1
edited September 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 3 Laser ZC551KL
  2. Firmware Version: Can't find "Firmware" 3.18.71-perf-g3467a9e (kernel version) OPR1.170623.032.WW_user_80.20.52.90_20100103 (build number)
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: incredibly frequent
  5. APP Name & APP Version (If your issue relates to the app): WiFi

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Settings>System>About Phone>Hardware Information>WiFi version>119385-1


WiFi settings:

Open network notification - disabled

Keep WiFi on during sleep - never


My phone seems to glitch out in WiFi connection every now and then. Here is my use case:

  1. Using the phone as normal: browsing or video chat
  2. Suddenly internet related objects are not loading. WiFi says connected to network
  3. Swipes down, turn-off WiFi, wait for a bit (3-5s), turn-on WiFi, wait to connect (10-20s)
  4. Browse as normal.

This is happening incredibly frequent and randomly. My other devices (laptop and ipad) don't encounter these issues. Devices are connected to home WiFi network.

Please assist.

Comments

  • Cara ganti casing assus zenfone 3 gimana ya

  • Please new update 7.1 Android

  • My phone problem is Miracast and phone hang

  • Hi friends

    Thank you all for your asking. Kindly try some stay-at-home troubleshooting tips below for internet related issue:

    1. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the issue remain the same, kindly provide me the issue details.

This discussion has been closed.