Could you please help me out? I'm having the same issues
Then I recommend you take your device to a local service center when it is safe for you to do so.
Is there one in Mysore?
Can you send me some logs to know if it's a software or hardware problem?
Install 3DMark from app store( well known benchmark tool )
Turn on X mode and run the first test ( slingshot extreme ). Your device should shut down within a minute. ( Behaviour maybe different in Android 9 )
I did that benchmark test and the phone literally shut down within 20 seconds and crashed multiple times ... Does this mean it's a hardware problem?
I did that and the phone crashed within 20 seconds and got very hot... After that it kept on crashing for a few times and now finally I'm able to use it... Is it a hardware problem?
Yes it is hardware problem. Get it to service center . Btw by 'crashing' you mean shutdown/restart??
Another user who had the same issue has already received the refund ( around 7 days )
I do have same problem.. even on android 9 or 10, please fix asus. I try factoru reset for several times but is not fix the problem.. i dont know is that the hardware or software. But while im not gaming the phone is normal..
I do have very exactly sampe problem.. do you have the solution bro? Asus please fix the issue.. i trust you will give us best experience with this phone..
I'll reiterate what I said in an earlier post:
If you're frequently experiencing freeze/restart issues with your device, especially if they manifest at temperatures over 40 °C, please take your device to a local service center.
I'm closing this thread so my reply does not get buried by new comments.