Unable to disable call forwarding

snizamssnizams Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version: Latest
  3. Rooted or not: no
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Dialer

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When I try to disable call forwarding, getting the message “ Your Operator doesn’t support disabling call forwarding when your phone is unreachable”. I also tried using the code ##21#, Though it is giving a response that “Call forwarding unconditional Deleted Successfully”, the setting are still retained. I checked with the service provider (Vodafone) and they confirmed that this has to be done on the handset itself. Please help if there is any other way to disable it

Comments

  • Hi, if the message clearly says:

    “ Your Operator doesn’t support disabling call forwarding when your phone is unreachable”.

    This means the issue might be from Network side.

    Still have you checked call forwarding from Phone App?

    Phone App => 3 dots on top right => Settings => Calling Accounts => Vodafone => Call forwarding off?

This discussion has been closed.