ASUS - ZenTalk

haruandnight · ‎05-04-2020

Hello!
I'm noticing some quite problems in my Zenfone 5 ZE620KL after the last update, such as:
1. The back camera won't focused to an object if it placed more than 30 cm. I've tried to use the Pro mode and use the manual focus, it's just the same.

2. It's no longer doing the fast charging.

I just bought this phone last November and I have been careful with the phone. How do I fix this? It's rather difficult to go to ASUS CENTER because of the lockdown.

Y_ASUS · ‎05-05-2020

Hi haruandnight,
Please provide your firmware version: Settings > System > About Phone > Software information
Here are some suggestions we would like to advise you:
- Please try cleaning your lens and laser.
- Try clearing cache and data of the camera.
Settings > Apps & notifications > App info > Camera > Storage & Memory > Clear cache & data.
- Try restarting your phone.
- Check if other third-party camera apps have the same problem. Or check if this problem appears in safe mode.
How to enter safe mode: https://www.asus.com/support/FAQ/1005163/
Thank you 🙂

haruandnight · ‎05-07-2020

Here's my phone information:

I've tried to do all the solutions and it still makes no difference. Even in safe mode or on other 3rd party app the camera still blurry and the charging is still not fast charging.

ASUS - ZenTalk

Problems after last update (Zenfone 5 ZE620KL)