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Non riesco ad aggiornare android

pipa93pipa93 Level 1
edited September 2020 in ROG Phone

Ho comprato questo telefono il mese scorso e non riesco ad aggiornarlo ad Android 9 ne automaticamente ne manualmente. Abito in Italia

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  • CyberPunk2302CyberPunk2302 Level 2


    Assicurati di avere il file di aggiornamento scaricato nella radice della memoria. Riavvia il telefono normalmente una volta. Dovresti ricevere una notifica che è disponibile un aggiornamento e procedere con l'installazione.

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  • Christine_ASUSChristine_ASUS mod

    Hi pipa93,

    I hope everything is safe and sound there. To avoid any misunderstanding in the conversation, please provide me further information in English.

    1. Your current firmware version

    Setting >System>About Phone>Software information>Build Number

    2. Please tell me which version you're trying to update to.

    3. Please try the upgrade guide below

    #[Zenfone] How to update firmware on my phone?

    https://www.asus.com/support/FAQ/1009748/

    #ROG Phone Firmware Spot

    https://www.asus.com/Phone/ROG-Phone/HelpDesk_BIOS/

    To ensure successful update, if you're on Android 8 now, we suggest that you first update to WW-15.1630.1907.98, then WW-16.0410.1910.91, and at last WW-16.0420.1912.16.

    If you still could not update, please provide the issue detail (steps, screenshot, error message..).

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