Zenfone 5 (ZE620KL) shutdown after startup

corbel.elodiecorbel.elodie Level 1
edited September 2020 in Fan Chat
  1. Model Name: ZE620KL Zenfone 5
  2. Firmware Version: WW_16.0615.2004.126-0
  3. Rooted or not: Not
  4. Frequency of Occurrence: Every time phone is unplugged, using microphone.

I have installed yesterday the update WW_16.0615.2004.126-0. And today,(not yesterday and I have not rebooted since), my phone is shutting down without any reason by ~30seconds after startup. I have to put it on charge so it doesn't stop. The battery status is 100% and green led.

I tried a factory reset but it didn't work, still having the issue.

Edit : it's not 30 seconds after startup. It is every time an app uses the microphone. When it is charging, the microphone is just not working. But when I unplug the phone and I try to use the microphone, it shutdowns the phone.

How can I go back to previous version of firmware to see if it's a firmware issue or hardware ?

This discussion has been closed.