audio not working

abhisheksunny30

1. System: windows 10
2. Battery or AC: ac
3. Model: x555la
4. Frequency of occurrence: everytime
5. Reset OS:
6. Screenshot or video:

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Detailed description：

When i a play a music or videos then sound is not coming from the laptop. Why is this so? I updated the drivers too.

Blake_ASUS

Hello abhisheksunny30,

If you plug in headphone, does the sound comes out?

And is there any error message for the speaker?

Also, is there specific scenario for this issue? like only when watching youtube on Chrome....

Thank you.