Phone charges very slowly

edited September 2020 in ZenFone 5 Series

Since the previous update my phone has started to chagre very slowly. Please asus look into it.

Comments

  • Hi, we’d request you to follow these below steps to resolve the slow charging issue you’ve been facing.

    1.      Try using another charger to charge the device and see if the device is charging normally.

    2.      Use your original charger to charge another device and see if there are any abnormalities in charging the other device.

    3.      If there is no problem with the charger, take a full backup of the device and perform a factory reset.

    4.      If the problem persists even after the factory reset, we’d suggest you visit the nearest service centre for further assistance. Locate service centre here: https://www.asus.com/in/support/Service-Center/India

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