4g modu arama sıkıntısı

hasand3217hasand3217 Level 1
edited September 2020 in ZenFone Max Series

Telefonu 4g moduna aldigim zaman ne ben arama yapabiliyorum nede bana arama geliyor bu sorunun bir çözümü var mıdır? Yaklaşık olarak 3 ay önce cihazı kasko şirketine yolladım ve sorunu belirtmeme rağmen bu konuyla ilgili bir işlem yapılmadı. Asus destek hattından ( müşteri hizmetleri) yardim istedim cihazı recovery moduna almam soylendi. Yine ise yaramadı.

Comments

  • hasand3217hasand3217 Level 1
    edited May 2020
    When I get the phone at 4g, what can I call, nor is the call coming, is there a solution for this problem? I sent it in the device insurance about 3 months ago and although I have stated the problem, no action has been taken on this issue. I asked for help from Asus support line (customer service) I was asked to get a recovery account. Again, it didn't work.
    Asus sento ne max plus ZB570TL
    
  • Hi hasand3217,

    Thank you for asking. To avoid any misunderstanding during this conversation, please provide me more information below in English.

    1. Can this 4G service operate in other phone?

    2. Your current firmware version. Also, please check if your firmware is the latest version. 

    #ZB570TL BIOS & Firmware Spot

    https://www.asus.com/Phone/ZenFone-Max-Plus-M1/HelpDesk_BIOS/

    3. Access "Safe Mode" to test the 4G service.

    https://www.asus.com/support/FAQ/1005163/

    4. Please tell us your 4G service operator name. Is VoLTE enabled?

    5. Have you tried changing the preferred network to "3G"? Does it improve the problem?

    For further information, please check the link below.

    https://www.asus.com/support/FAQ/1011478/

  • 1. There is only 1 sim card in the phone

    2. Current software version 8.1.0


    3. I tried safe mode to try 4g service but the same problem still persists

    4. 4g service operator TURKCELL and VoLTE enabled

    5. I tried to change it to 3g was not the same problem. It does not fix the problem !! WHEN I WANT YOU TO FIX, THE 4G MODE IS ENABLED, THE PHONE IS NON-NORMAL CALLING OR GETTING CALLS AND INTERNET WITHOUT INTERNET !!

  • Hi hasand3217,

    After checking with relevant teams, due to the tripartite cooperation, TURKCELL's VoLTE service doesn't support ZB570TL. Thus, it is not possible to call and connect to internet at the same time under 4G. Sorry for any inconvenience caused.

    If there is any other problem with mobile network, please let us know.

  • If I don't understand it wrong, the problem says at TURKCELL 07.05.2020 18 00 as an operator, I switched to TURKTELEKOM and the problem continues in the same way !!! I wonder what you will call this! Best regards ...
    


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