Zenbook UWebcam Grey Lines on AC
- System: Windows 10 pro
- Battery or AC:
- Model: UX391F
- Frequency of occurrence: When on AC only
- Reset OS: NO
- Screenshot or video:
Detailed description：When using the built in webcam while connected to AC power. There are grey lines that appear on our webcam image more so when on a call than not on an App like Zoom. When we unplug the AC it stops. It does it more frequently on a zoom call than when your not on a call. I have not updated the Bios or anything since it is a brand new laptop. To update the bios do you need a thunderbolt thumbdrive. I tried once to update the bios seeing that was recommented using the Asus dock with a regular thumbrive and the Asus Flash program doenst seem to recognize the regular drive run through the Asus dock.