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Problem with mobile data after last update. Zs620kl.

belfegorchobelfegorcho Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: z01rd
  2. Firmware Version: qkq1.191008.001.ww_user_100.10.107.70.20200320
  3. Rooted or not:no
  4. Frequency of Occurrence: after 5 minutes
  5. APP Name & APP Version (If your issue relates to the app): all when i use mobeli data

I have problem with my mobile data after last update. When i surf the internet just stop after minutes everything is ok and after 5 min again the internet is down and extremely slow. This happens with all kind of programs facebook, chrome, youtube....

InShot_20200430_150705306.mp4


Comments

  • Y_ASUSY_ASUS mod

    Hi belfegorcho,

    Could you tell us the name of your mobile network provider and country?

    Have you checked with your network provider about this?

    Could you show me a screenshot of the SIM status when this happens? (Settings > System > About phone > Status > SIM status)

    Please change to another SIM card by another carrier, and check if the problem still appears.

    When the problem appears, are you in a building/ on a transportation/ in the basement/ indoor or outdoors?

    Where is the approximate location where this happens? Have you checked in different locations?

    Thank you 🙂

  • belfegorchobelfegorcho Level 1
    edited May 2020

    Hello. My provider is A1 Bulgaria. I change my sim card with new one. The problem is still existing. The problem appears everywhere ( diferent place, different city, inside home, outside home) i put screenshot on sim status but is on Bulgarian if you need help for translate write me. And i cant understand why the phone use H+ and it is not using LTE.

    Screenshot_20200520-230421669.jpg


  • belfegorchobelfegorcho Level 1
    edited May 2020
    https://zentalk.asus.com/en/discussion/comment/77647#Comment_77647

    Hello. My provider is A1 Bulgaria. I change my sim card with new one. The problem is still existing. The problem appears everywhere ( diferent place, different city, inside home, outside home) i put screenshot on sim status but is on Bulgarian if you need help for translate write me. And i cant understand why the phone use H+ and it is not using LTE.

  • belfegorchobelfegorcho Level 1

    I reseted network settings, turned on "boost with AI" and "Save data", but the problem still exist.

This discussion has been closed.