jai14.fjai14.f Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ZB601KL
  2. Firmware Version: 2017.2004.063
  3. Rooted or not: NOT
  4. Frequency of Occurrence: NOW
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello, after this new firmware update, I dont exactly know but after I updated it. A few days later im experiencing slow charging and idle battery drain. They after a few days again, I saw another firmware update which is the latest 2017.2004.063. Now Ive downloaded and installed it. Still no effect of the charging and battery drain. So I factory reset my phone to see if its the apps thats causing problems but still no. Everytime I woke up ( the battery at 90% ) it would be dead. Its been happening for atleast 4days now. But suddenly, as of right now. I also woke up with my phone dead. ITS CURRENTLY DEAD, like It wont even charge. When I am trying to charge it, the LED indicator of charging will light up for a second then be gone after that the screen starts flashing white non stop. Any solutions? I got this phone for almost 16 months now, rarely been dropped ( 3x max with case ) I just woke up and It wont start charging, I cant get to any service center because of the lockdown here. Please help


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