Zenbook WiFi signal strength loss

donald.osmonddonald.osmond Level 1
edited September 2020 in ZenBook
  1. System: Zenbook 13
  2. Battery or AC: Both
  3. Model: UX331UA
  4. Frequency of occurrence: Continuous
  5. Reset OS: Yes
  6. Screenshot or video: No


Detailed description:The signal strength of Intel Dual Band Wireless-AC 8265 chip deteriorated over night. I can only detect a wireless network if the unit is less than 5 metres away from router. Reloaded drivers and sent the unit in to the local ASUS repair center. Finding was that chip was damaged in some way.

Is there another possibility?


  • Hello Donald,

    Is there any issue with the repair center that you would like to ask for more issue cause or verification?

    Thank you.

  • The repair center was unsure what the fault was. I would just like to know if they may have missed something. The unit less 18 months old and I was told that the only way forward was to replace the main board. This is very expensive.

    Just disappointmen.


  • Hello Donald,

    Our official service center is responsible to find out the correct root cause and fix it for you.

    please kindly wait for the result.

    Thank you.

This discussion has been closed.