Zeonfone 5z died after update

MegyKMegyK Level 1
edited September 2020 in ZenFone 5 Series

Hello, few months ago after updating my Zenfone 5Z (ZS620KL) to android 10 i've got some troubles as soon as the installation has finished. At first i got randomly blue screen for 1 hour, so i decided to wait to go home and check it. Once i arrived, the smatrphone was off, i tried to turn it on, charge the battery etc but nothing worked. The next day i could turn it on in recovery mode, but it worked just a while and then the battery drained. Since then it's just like died, the display doesn't show anything, if i connect it to laptop it cannot be seen by it, but if i connect the charger i feel the battery getting warm.

Unfortunately coz of the lockdown i couldn't take it to the Asus store where i bought it for a check up yet.

The smartphone is still on warranty until november this year, so I don't wanna open it by myself for the moment.. so if anyone has any suggestion please let me know


  • I the same failure in a zenfone 5 selfie, it stays on the asus logo but it does not nfone 5 selfie, it stays on the asus logo but it does not let me enter the recovery mode.

  • Hi MegyK,

     We would advise that you have the unit sent in for an assessment and servicing where necessary.

    The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

    Or you can try Call us to check about the possibility of repairing: https://www.asus.com/support/CallUs

    Thanks for your understanding. 🙂

  • MegyKMegyK Level 1
    edited April 2020

    Thanks for your answer, but I prefer to try to solve it by myself, at least for now. When i first broke the display of my Zenfone 2 (it fell from a height of 10cm) and when the fast charge and data transfer stopped to work on my other Zenfone 2, I've contacted the service and they told me that it would take months coz they r sent to another country and once sent, if i don't accept the quotation, i will have to pay for getting my mobiles back. I replaced the display and the usb port by myself..

    And I'm still hoping for a way to make it come back to life without having to open it first.

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