did you get any solution?
Mine has the same problem. Restarts a lot while charging or when I am playing any game. Mostly it falls into a restart loop.
As per Anders_ASUS last message, try performing a factory reset. If that doesn't resolve the issue, visit a service centre when it is safe and convenient for you.
I had same problem
I decided to go to service center
Issue is with motherboard so the replace it
Now uts working fine
But there are 2 3 issue after service
1 phone heating
2 my left triger keep pressing it self
3 when i watching videos screen freeze for 10 to 15 sec
4 specker issu
5 and display is bit sheky after replacing that motherboard
So worst experience so far form asus service center
I have responded to your other post.
I HAVE THE SAME PROBLEM . PLS HELP ME FIX IT.
lol i'm facing the same issue too, what's the point of getting a phone that keep black screen and auto reboot when gaming. i think changing the phone is my best option since the service centre claim had no issue after they test but after i got home the issue came back after 3 days. now i hope someone will buy this phone from me so i can move on to another brand.
Same issue frequently auto shutdown when charging in idle state.. when I played games once over heat auto shutdown.. and experience some blackscreen.. dont know what to do.. I factory reset the phone then after a few day the issue occur again
same problem is with me, I got the phone back from service centre but its still the same, What to do now?