Zenfone 6 - screen is blocked with a black screen after fully charged

KardecKardec Level 1
edited September 2020 in ZenFone 6

My new Zenfone 6 is less than a month old and is showing this problem, after the battery is fully charged, the screen is blocked with a black screen and only the green led is lit and I can't get out of this situation anymore. Can someone help me? It already came with Android 10.

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