Android 10 bugs

XezerioXezerio Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5
  2. Firmware Version: 10
  3. Rooted or not: No
  4. Frequency of Occurrence: Usually
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

The screen turns on randomly, the camera app is very bad ... The photos and video are of poor quality. Will there be more Android 10 betas or will the official version be released directly?

Comments

  • Hi Xezerio,

    Could you tell us your current firmware version?  Settings > System > About Phone > Software information

    Could you show us an original photo or video of the problem? Does it appear on the preloaded app or third party apps?

    Please also provide us the information as below:

    Rear/front camera, the ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)

    At this moment, we haven't received information about the further upgrade plan for ZE620KL. Please stay tuned with us on our website for the latest release notice.

    Thank you 🙂

  • The camera app on Android 10 Beta doesn't make good pictures overall. The firmware of my phone is: WW_Phone-17.0615.2003.20200325

  • Hi Xezerio,

    If possible, please show us an original photo of this problem.

    Please also provide us the information below:

    Rear/front camera, the ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)

    Thank you 🙂

This discussion has been closed.