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Video recording failed.

Ayham
Star I
I have bought Asus ROG Phone 2. A few days ago but the video recording doesn't work on both main camera and wide angle, front and back camera.
The phone came new in a sealed box.
It says global version when I bought it, but on the back of the phone, it says Tencent Games.
Here's the software information.
Can you help please?
Thanks
61TCVH9E86WV.jpg

5 REPLIES 5

robindavis143
Star I
Same problem for me.
screenshot-20200609-163105686.jpg
screenshot-20200609-163221005.jpg

Gustav_ASUS
Community Legend III
@robindavis143 Do you have Bluetooth headphones connected? If so, this is a known issue that will be fixed in an upcoming FOTA.
See this thread for more information: https://zentalk.asus.com/en/discussion/28354/bug-stock-camera-app-wont-record-video-if-device-is-con...

shalomtellis
Star I
Turn off your Bluetooth if connected, And it should work fine