Video recording failed.

Ayham

I have bought Asus ROG Phone 2. A few days ago but the video recording doesn't work on both main camera and wide angle, front and back camera.

The phone came new in a sealed box.

It says global version when I bought it, but on the back of the phone, it says Tencent Games.

Here's the software information.

Can you help please?

Thanks

Anders_ASUS

https://zentalk.asus.com/en/discussion/10259/psa-take-caution-tencent-branded-chinese-models-with-global-international-rom#latest

robindavis143

Same problem for me.

Gustav_ASUS

@robindavis143 Do you have Bluetooth headphones connected? If so, this is a known issue that will be fixed in an upcoming FOTA.

See this thread for more information: https://zentalk.asus.com/en/discussion/28354/bug-stock-camera-app-wont-record-video-if-device-is-connected-to-bluetooth-headphones

shalomtellis

Turn off your Bluetooth if connected, And it should work fine

CH_ASUS

This latest issue is fixed with the new FOTA released!

https://zentalk.asus.com/en/discussion/30119/200605-rog-phone-ii-zs660kl-ww-17-0240-2004-9

Thread closed.