Visible Imprints of Keyboard keys on the screen

edited September 2020 in ZenBook
  1. System: Windows 10 home
  2. Battery or AC: Both
  3. Model: Asus Zenbook-14-UX434FL
  4. Frequency of occurrence: Always
  5. Reset OS: Not needed
  6. Screenshot or video: Will send if needed


Detailed description:

From the very first day of this notebook, I have observed some keyboard key marks on my screen. I clear them with a microfiber cloth but they reappear in 2-3 days. They are only visible through some specific angles. I am concerned about the display. I guess my keyboard touches with the screen in laptop closed condition. If this continues, it is surely gonna affect my display. I have other 2 laptops from other brands. I never faced a problem like this since in these 12 years. This is a query for the ASUS customer support. But, I would also like to know if someone else is also facing the same problem.


This discussion has been closed.