[Phone] Bluetooth can't find the pairing device to connect with

FAQBotFAQBot admin
edited September 30 in FAQ


Please follow the methods below for troubleshooting:

  1. Check if Bluetooth is enabled on the pairing device.


Disable bluetooth and re-connect:

  1. Enable Bluetooth in "Settings" > "Bluetooth".
  2. Tap the pairing device you want to connect and enter password if required.
  3. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK.

    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction.

    Please reboot your tablet and check again if it works well.
  4. Backup your data and perform factory data reset.

 

This discussion has been closed.