Screenpad just dark on Flip 15 UX563F

  1. System: Windows Home 64 bit
  2. Battery or AC: Both
  3. Model: US563F
  4. Frequency of occurrence: continues
  5. Reset OS: Done, same result

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Detailed description:

Receive Flip 15 Yesterday, first install done but screenpad doesn't work, the screen remains dark/black

After multiple times attempting to update drivers as instructed in "How to fix the ScreenPad 2.0 problems when it is not working properly on my ASUS notebook - Troubleshooting" performed a Windows Reset, but still the same.

Comments

  • After talking to technical support attempted a fresh install (from windows), this also did not solve the issue.


    Last chance is a new install of windows from USB, fingers crossed.

  • Still no luck, wondering whether there is an issue with the windows version 1909 or an actual HW problem.

    Anyone else having this issue with Flip 15 (UX563)?

  • Hello henk.reynders,

    May you specify which step where you stopped?

    on reinstalling the Screenpad or installing new OS from USB?

    Thank you.

  • Hi Blake,

    In every scenario I have completed the installation, let windows update do what it needs to and checked MyAsus Live Update.

    The device manager looks ok and checked the versions of each required component are the latest.

    Even when switching to secondary display only the screenpad remains dark.

    In other words it appears the "screen" works but just the picture is not displayed.

  • Hello henk.reynders,

    May you try it again?

    Follow the FAQ and install the drivers and APP one by one, following the orders.

    Thank you.

  • Hi Blake,

    I did try twice more and result remains the same, it could still be a issue with "Resolution" if system sends an unsupported signal to the screenpad.

  • Hello henk.reynders,

    We haven't receive similar cases like this. Resolution has not been involved so far....

    Then if you try to adjust resolution from

    Setting> System> Display> Scale and Layout all to "recommended"

    Would the screenpad shows ?

    And does the screenpad works as normal touchpad now?

    Thank you.

  • Hi Blake,

    I m just trying to find a logical reason for the screenpad being dark, as I can see it is not turning on/off but not showing a picture.

    I will probably try once more with a completely new windows installl from USB with image downloaded from another PC.

    After that follow the guidelines of the driver install order.

  • Hi,

    Made a final attempt, did everything carefully and according to the instructions.

    No luck, screenpad stays dark.

    Guess I need to return it and hope to get a replacement that works

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