Dear friends, and @Supertambov
The issue is now under investigation.
The issue is now under investigation.
>Call of Duty HD
After investigating, the tech team have confirmed that neither Android 9 or Android 10 has provide HD in Call of Duty in ZB602KL. Please contact the developer of Call of Duty if you require any further information.
I would like to report a bug that removes bass from sound. Steps to reproduce it:
Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.
It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.
Steps i took to resolve the issue:
Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.
I have encountered with the same problem.
The headphone jack fails to deliver low frequency sound and bass.
The sound quality is very terrible.
I have installed the latest firmware (QKQ1.WW_Phone-17.2017.2004.424-20200414) and the problem still continues.
I kindly request asus to fix the problem.
Facing bass issue with the bluetooth headset.
Resolve it ASAP with next A10 update.
The same is happening with me after I have updated to 429 version, Please help and provide if anybody has any solution.
The issue of PUBG HD and Bass Sound has been solved with the latest version WW-17.2017.2006.429, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update
If you have any further queries of V429, kindly open a new thread:
[ZB602KL] (A10 V429) Issue Name
Christine, the opposite has happened my sound problem started by upgrading to the latest firmware(429).
Please Help and see to this.........Viraj Dey
Same here poor audio quality after android 10 latest firmware(429). No base in headphone
Does the bass issue remain the same in headphone(cable or bluetooth) or speaker? After making a call, does the issue remain the same?
Hi Viraj Dey
Thank you for your asking. Do you mean that your issue appears after the upgrade from V424 to V429? If so, please check on SMMI test: Calculator> type ".12345+=">SMMI TEST>Single Test>Speaker Test/Receiver Test/Headset Test
If any of the SMMI test fails, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
Updated to android 10..open music player, youtube, pubg, jiosavn...in all these platform.. no bass only treble sound...without earphones and with earphones...please find me a solution...sound volume is increased but..the bass quality or base sound is lost..
We've checked with relevant teams about this behavior. In the meantime, if this behavior affects your normal use, you may choose to downgrade to Android 9. You can find the file and instructions under "Version MaxProM1_downgrade_to_9" from our support site:
what about low calling sound in max pro m2
After calling two to three times my issue has been resolved, now my sound if fixed but Asus has to fix this bug ASAP.
Hi abhaykrishnan02 & viraj65.dey
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Is your current firmware version WW-17.2018.2004.424?
Settings>System>About Phone>Software information
2. Does the same issue appear with earphones and loud speaker, too? Or only normal calling will have the issue?
3. If you take off your phone case, does *after calling two to three times my issue has been resolved* still happen?
I'm facing this problem after updating to april security patch
Hello Christine_ASUS ,
My Phone has passed all the smmi test , but the problem still continuous and baseless sound is coming from the AUX and Bluetooth headset .
My firmware version is 17.2017.2006.429
I have noticed one more thing that when I'm in a phone call and playing something behind the call, the audio is clear and everything is ok but the moment I end the call the sound again goes BASELESS.
Please help and provide a solution ASAP.
Thank you for your reply. The issue of bass is now under investigation. Sincerely apologize for any inconvenience caused.
I just found a solution to this problem
Just watch this video and follow the instructions carefully and your baseless problem will be solved in firmware .429 and .429
the website is not allowing me to insert link so here is the screenshot of the video.