[Max Pro M1 ZB602KL] (A10 V424) Bass Disappear/PUBG HD/Call of Duty HD

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Comments

  • Dear friends, and @Supertambov

    >Bass

    The issue is now under investigation.

    >PUBG HD

    The issue is now under investigation.

    >Call of Duty HD

    After investigating, the tech team have confirmed that neither Android 9 or Android 10 has provide HD in Call of Duty in ZB602KL. Please contact the developer of Call of Duty if you require any further information.

    Thank you.

  • alihyderaun09alihyderaun09 Level 1
    edited June 2020

    Hi, @Christine_ASUS

    I would like to report a bug that removes bass from sound. Steps to reproduce it:

    Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.

    It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.

    Steps i took to resolve the issue:

    1. Reset app settings
    2. Tried safe mode - but there is no music player so doesn't count
    3. Reset to factory settings

    Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.

    Thank you

  • I have encountered with the same problem.

    The headphone jack fails to deliver low frequency sound and bass.

    The sound quality is very terrible.

    I have installed the latest firmware (QKQ1.WW_Phone-17.2017.2004.424-20200414) and the problem still continues.

    I kindly request asus to fix the problem.

  • TonuTonu Level 1

    Hi,

    Facing bass issue with the bluetooth headset.

    Resolve it ASAP with next A10 update.

  • The same is happening with me after I have updated to 429 version, Please help and provide if anybody has any solution.

  • Dear friends

    The issue of PUBG HD and Bass Sound has been solved with the latest version WW-17.2017.2006.429, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update

    https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

    #Update Guide

    https://www.asus.com/support/FAQ/1009748/


    If you have any further queries of V429, kindly open a new thread:

    [ZB602KL] (A10 V429) Issue Name

  • Christine, the opposite has happened my sound problem started by upgrading to the latest firmware(429).

    Please Help and see to this.........Viraj Dey

  • ViditVidit Level 1

    Same here poor audio quality after android 10 latest firmware(429). No base in headphone

  • Hi Vidit

    Does the bass issue remain the same in headphone(cable or bluetooth) or speaker? After making a call, does the issue remain the same?


    Hi Viraj Dey

    Thank you for your asking. Do you mean that your issue appears after the upgrade from V424 to V429? If so, please check on SMMI test: Calculator> type ".12345+=">SMMI TEST>Single Test>Speaker Test/Receiver Test/Headset Test

    If any of the SMMI test fails, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

  • Updated to android 10..open music player, youtube, pubg, jiosavn...in all these platform.. no bass only treble sound...without earphones and with earphones...please find me a solution...sound volume is increased but..the bass quality or base sound is lost..

  • Hi adalkrishnan1

    We've checked with relevant teams about this behavior. In the meantime, if this behavior affects your normal use, you may choose to downgrade to Android 9. You can find the file and instructions under "Version MaxProM1_downgrade_to_9" from our support site:

    # ZB601KL

    https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB601KL)/HelpDesk_BIOS/

    # ZB602KL

    https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

  • Hello Vidit,

    After calling two to three times my issue has been resolved, now my sound if fixed but Asus has to fix this bug ASAP.

  • Hi abhaykrishnan02 & viraj65.dey

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Is your current firmware version WW-17.2018.2004.424?

    Settings>System>About Phone>Software information

    2. Does the same issue appear with earphones and loud speaker, too? Or only normal calling will have the issue?

    3. If you take off your phone case, does *after calling two to three times my issue has been resolved* still happen?

  • I'm facing this problem after updating to april security patch

  • Hello Christine_ASUS ,

    My Phone has passed all the smmi test , but the problem still continuous and baseless sound is coming from the AUX and Bluetooth headset .

    My firmware version is 17.2017.2006.429

    I have noticed one more thing that when I'm in a phone call and playing something behind the call, the audio is clear and everything is ok but the moment I end the call the sound again goes BASELESS.

    Please help and provide a solution ASAP.

  • Hi viraj65.dey

    Thank you for your reply. The issue of bass is now under investigation. Sincerely apologize for any inconvenience caused. 

  • Hello Everyone,

    I just found a solution to this problem

    Just watch this video and follow the instructions carefully and your baseless problem will be solved in firmware .429 and .429

    the website is not allowing me to insert link so here is the screenshot of the video.


    viraj65.dey

    VIRAJ DEY

This discussion has been closed.