window 10 hello cannot turn on camera for face recognition when starting up

HuckonantHuckonant Level 1
edited September 2020 in VivoBook
  1. System: 64bit
  2. Battery or AC: Both
  3. Model: vivobook S531FL-BQ559T
  4. Frequency of occurrence: alway
  5. Reset OS: Window 10
  6. Screenshot or video:


Detailed description:

When power on laptop, encounter error massage - "couldn't turn on the camera. Please sign in using your PIN."

checked camera are working fine.

please advise how to resolve this issue.


  • Hello Huckonant,

    If you enter Settings> Accounts Sign in Options

    is there any error message or recommendations ?

    Are you able to set up Windows Hello Face again?

    Thank you.

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