Zenbook ux392fn occasional weird touchpad behaviour

tombatchtombatch Level 1
edited September 30 in ZenBook
  1. System: Windows 10
  2. Battery or AC: both
  3. Model: s13 ux392fn PURE2
  4. Frequency of occurrence: twice in a month - randomly. Lasts a day or so
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

I have had this ux392fn for a month.

On 2 random occasions in the past month the touchpad has behaved strangely: the touchpad does not register mouse movement or two finger scroll when the motion begins anywhere in the top ~2cm of the pad.

If, however, the touch motion begins from below this point the pad registers mouse movement and two finger scrolling as usual, and the sensitivity to motion will then extend above this 2cm dead zone at the top of the pad. It's like the touchpad suddenly decides to extend an area of insensitivity at the top. I have tried system restart but this does not fix it. Last time it happened it resolved itself automatically, but this is very annoying if it will continue to occur at random instances. It is currently happening.

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