Zenfone 5 Android 10 beta microphone bug

gadgetxaddict17

Experiencing microphone bug when making phone call. The person on the other line can't hear my voice, but when i put it on loudspeaker or earphone he/she can hear me.

mnzsmateus

Big na geladeira e

No contato

Y_ASUS

Hi gadgetxaddict17,

We've checked with relevant teams about the calling problem.

Please check whether "OK Google" is enabled. If yes, we suggest that you try disabling it and check if this improves the problem.

Thanks for your understanding.

gadgetxaddict17

Hi Y_ASUS,

I tried your suggestion and it worked.

THANK YOU!

aerialus

https://zentalk.asus.com/en/discussion/comment/73253#Comment_73253

thanks, this temporary solution is worked for me

Y_ASUS

Hi all,

A new Android 10 version WW-17.0615.2003.22 has been released.

In the version, we improved the issue of no sound in calls when OK Google is activated.

You may manually download from our website: https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

How to update firmware: https://www.asus.com/support/FAQ/1009748/

Please make sure to back up data before upgrading.

Thank you and have a nice day 🙂