Upside-down and blue tint on camera

rachel_holmes96rachel_holmes96 Level 1
edited September 2020 in ZenBook
  1. System: Windows 10
  2. Battery or AC:
  3. Model: ASUS Zenbook 14 UX434FLC
  4. Frequency of occurrence:
  5. Reset OS: yes
  6. Screenshot or video:

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Detailed description:Yesterday, after updating my computer, it seemed to freeze on blue screen after being at 100% for nearly an hour. After getting it to finally boot, I had numerous issues with it freezing, hardly running at all. After multiple restarts, I eventually gave up and reset Windows. Since then, my laptop camera has been upside down and has a nice blue tint to it (I am wearing red and it is coming through as completely blue). This was not an issue before I reset Windows. I have uninstalled/updated the driver for the camera about 4 different times at this point. I've tried updating the BIOS. Nothing is working. The only thing I can think of at this point is that my NVIDIA driver was uninstalled during the reset, but I have reinstalled that driver as well. I have no idea what else to do at this point. I have barely had this laptop for a week. The camera is upside down everywhere, not just the computers camera app. I have checked to make sure Windows is updated as well.

Comments

  • The only thing that I can think of for you to try is verify that the ASUS System Control Interface V2 driver is installed under System Devices in Device Manager.

  • Hello Rachel,

    May you recall what was the update before the issue occurred?

    Is there any error message in Device Manager?

    Do you still have the eSupport file in C drive?

    you may try to install the initial camera driver from there.

    Thank you.

This discussion has been closed.