Brand New Asus Computer Screen went black

ianjskirby

1. System: Windows 10
2. Battery or AC: ?
3. Model: ASUS VivoBook K571 Laptop, 15.6
4. Frequency of occurrence: Firs time
5. Reset OS: Tried.
6. Screenshot or video:

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Detailed description：Just received this computer today. It was working fantastic for a few hours but in the middle of using it, the primary screen has gone black and now the computer will not detect its' own screen. It only works on a monitor. I have tried resetting, restarting, and trying to connect to display but it is not working.

Blake_ASUS

Hello ianjskirby,

Please kindly contact the shop or seller as soon as possible.

Thank you.