Brand New Asus Computer Screen went black

ianjskirbyianjskirby Level 1
edited September 2020 in VivoBook
  1. System: Windows 10
  2. Battery or AC: ?
  3. Model: ASUS VivoBook K571 Laptop, 15.6
  4. Frequency of occurrence: Firs time
  5. Reset OS: Tried.
  6. Screenshot or video:


Detailed description:Just received this computer today. It was working fantastic for a few hours but in the middle of using it, the primary screen has gone black and now the computer will not detect its' own screen. It only works on a monitor. I have tried resetting, restarting, and trying to connect to display but it is not working.


  • Hello ianjskirby,

    Please kindly contact the shop or seller as soon as possible.

    Thank you.

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