ZenFone 5 ZE620KL Android Q bugs and fixes
jerrymonkeyinc
Level 3
- No sound when calling on the other end: Please go to Google assistant settings and go to "Assistant" -> "Phone" and turn off "Hey Google" under "Voice Match"
- Device screen keeps lighting up when downloading a file: If you lock your phone it just keeps lighting up, and then timeout, and then light up... It happens when there is a progress bar in the notification or the contents are constantly updating like when downloading files and apps, Google Camera processing HDR+, copying files, etc. Turn off "New notifications" under Settings -> Display -> Advanced -> Lock screen display
- NFC can not emit any information (Can read NFC tags but can not do mobile payments etc.): No fix yet
- SUPER strong vibrations when double tap to wake screen, annoyingly strong vibrations when fingerprint unlock(used to be none) and notifications(some are very strong)
- The "Loud speaker" is quiet and the sound quality sucks. That is what happens when it is an AOSP ROM and so no device specific tweaks and features.
- Very sharp corners for UI elements. Should be nice and round.
- Charging speed is slower
- Sometimes no notification LED
- ASUS modified the WiFi and signal status bar icons to include network activity indicators, and the size and margin is off.
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Hi jerrymonkeyinc,
2.Could you tell us where you downloaded the file and the steps that show this problem?
3.NFC problem is under investigation. Sorry for any inconvenience caused.
4.We're checking with relevant teams about the design.
5.What app are you using and what kind of sound is played? Please tell us the app version and volume level.
6.It's been confirmed by relevant teams that this is expected design of the UI.
7.Could you tell us how long it takes to charge from a certain % to another certain %? Are you using the original charger?
8.Which app does this appear on? What kind of notifications?
9.It's been confirmed by relevant teams that this is expected design of the UI.
Thank you 🙂
2.Could you tell us where you downloaded the file and the steps that show this problem?
From the official ASUS download center.
3.NFC problem is under investigation. Sorry for any inconvenience caused.
Ok.
4.We're checking with relevant teams about the design.
Ok.
5.What app are you using and what kind of sound is played? Please tell us the app version and volume level.
Any sound, like YouTube. The sound is worse and quieter because the DTS stuff is missing.
6.It's been confirmed by relevant teams that this is expected design of the UI.
It is a common issue for Android 10, other manufacturers' products have also encountered this problem. Even Google's Pixel 3a had encountered similar problems.
7.Could you tell us how long it takes to charge from a certain % to another certain %? Are you using the original charger?
8 mins from 15% to 24%, which is much slower. Quick charge is detected, but speed is slightly slower than previous versions.
8.Which app does this appear on? What kind of notifications?
Any, like Discord, sometimes a green flash and then nothing. It should flash yellow in the pie version, and green yellow alternating flash for Android 10.
9.It's been confirmed by relevant teams that this is expected design of the UI.
Ok.
I'd like to add 3 things to the list:
Notification height? AFAIK, the notification height is like stock Android, so it is not a bug from ASUS' software release.
The white border, yeah.. I already reported it on the more active Chinese forum, maybe they are already working on it.
In darker environment, laggier camera is expected because when it is dark it requires longer exposure time.
I don't use the new stock camera app (because of course, it sucks). I don't have "front facing camera lag" from any app, like Google Camera, Discord, Facebook... even in very dark environments.
Hi jerrymonkeyinc,
1 & 2 is expected to be improved through a future firmware update.
3.Please tell us what kind of card, app, or payment you're trying to use with NFC. Is NFC detection normal? Please try testing NFC in SMMI test (Type .12345+= in calculator). Please also check your inbox for a PM I sent you.
5.Sorry for the inconvenience caused. We'll look into this problem and keep you updated.
7.Please test the charging speed without using the phone, clear the background apps, and turn on airplane mode. Please test for a longer term and provide us the battery variation screenshot. (Settings>Battery on the battery icon to access Battery usage, and take a screenshot of this page.)
9.Do you mean it should flash green&yellow when notifications come to Discord in Android 10?
Hi bokoradam112,
Thank you 🙂
Hi friends,
The issue of NFC has been solved with the latest version WW-17.0615.2005.25, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update
https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/
#Update Guide
https://www.asus.com/support/FAQ/1009748/
If you have any further queries, please do not hesitate to contact me.