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UX431FL-EH74 Keys uneven

connorbohnenconnorbohnen Level 1
edited September 2020 in ZenBook
  1. System: Zenbook 14
  2. Battery or AC:
  3. Model: UX-431FL-EH74
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：The middle keys on my keyboard are slightly higher than the rest. Is this a design flaw or something that will negatively affect the longevity of the hardware?

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello connorbohnen,

    May you provide a picture of it?

    I will ask for escalation on it.

    Thank you very much.

  • connorbohnenconnorbohnen Level 1
    zenbook keyboard.jpg

    You can see that the G,H,J, V, B, and N keys, and the enter and right shift key are higher.

  • connorbohnenconnorbohnen Level 1

    Blake, are you able to give any advice on this?

  • Blake_ASUSBlake_ASUS mod

    Hello connorbohnen,

    Sorry for my late reply.

    your device seems to be out of shape a bit...

    I'm worried about the parts under the uneven keys.

    Please kindly send your device to service center for further examination.

    Thank you.

This discussion has been closed.