Phone killing any app on background

rodrigonunes97rodrigonunes97 Level 1
edited September 2020 in ZenFone Max Series

I have two Max Shot (they are basically a M2 Plus with one more camera, they even use the same firmware).

One of them has android 8 and the other android 9, the android 8 works perfectly but the android 9 always kills every single app soon after I open another app, sometimes just by pressing the middle button the app is already killed.

I tried everything, but nothing works. Oh and their android is close to a pure android, so no asus management or something like that.

Comments

  • dtandon95dtandon95 Level 1
    edited April 2020

    Yeah I'm facing same problem and sometimes this happen.

  • Hi rodrigonunes97,

    Please tell us which firmware version the respective Android 8 & 9 systems has. (Settings > System > About phone > Build number)

    Please go to Settings>Battery and check if the battery saver is on or check whether you have any apps restricted.

    If the problem is still appearing, please tell us the apps(versions) that have this problem.

    Thank you 🙂

  • Hi dtandon95,

    Kindly provide your firmware version: Settings > System > About phone > Build number

    Please tell us after performing what kind of actions this problem appears. Thank you 🙂

  • Hi Y_ASUS,


    Here it is: OPM1.WW_Phone-16.2018.2003.60-20200313

This discussion has been closed.