not able to update

edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone Max Pro M1
  2. Firmware Version:PKQ1.WW_Phone-16.2017.2002.061 20200219
  3. Rooted or not:No
  4. Frequency of Occurrence:High
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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not able to get the notification for update file detected on my phone. I've downloaded the android 10 firmware zip for my phone and placed it in the root directory of the phone , restarted several times no notification. The zip file is not corrupt and tried clearing data of the FOTA services app, nothing happens.

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