After the latest update, the phone doesnt charge

sandhyaosdsandhyaosd Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 5z
  2. Firmware Version:
  3. Rooted or not:No
  4. Frequency of Occurrence:Frequent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I received a system OTA update and I installed and rebooted the system. However, the phone stopped charging after this update and now is a dead brick. The cable and plugpoint are verified and working. Any solutions ?


  • Hi by any chance do you rememvber which particulr firmware version update you received?

    Also, if the phone is dead can you try to charge with a different charger?

    Any light coming on the phone while putting it on chance? Any vibration?

    Keep the phone for charging for around an hour or 2, press the power buttion with volume key see if this gets you to anything.

    During current lockdown scenario can't ask you to visit service center as everything is closed.

  • The Same just happen to me, my firmware version is QKQ1.191008.001.WW_user_100.10.107.70_20200320

  • Latest .70 update rear camera cannot focus anything and also try to reset default mode & clear cache also but no use I think this was bug in .70 update asus look into in

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