Camera not detected in the Device setting list + Microphone out

edited September 2020 in ZenBook
  1. System: 64
  2. Battery or AC:
  3. Model: zenbook 3 i5 UX390UA
  4. Frequency of occurrence: permanent
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

Hi, I need help please with Microphone and Camera. Camera not detected on Device setting list and microphone is off. When i use external microphone, it's working. But the embedded mic is not.

Help please


  • Hello SENTi,

    Was there any update or modification before the issue occurred?

    Please kindly send your device to service center for further examination.

    Thank you.

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