Asus Zenfone 3 infinite loop, not starting Android

NeoZeroclNeoZerocl Level 1
edited September 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name: ZS570KL / Z016D
  2. Firmware Version: Not sure, the device was turned off long time :(
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app): The phone is not working at all

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hi guys!

Hope that anyone can help me with this :)

The phone was turned off around 5 or 6 months, I charged and right away tries to boot it up, but it never load the OS, is rebooting all the time.

I was able to enter the Fastboot Mode, I installed the ADB tools, and at the CMD I run:

>fastboot devices

But beside of that command I can't do anything else, the "adb" commands are useless and I'm not sure what happened to the mobile.

Any suggestions will be appreciated :)



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  • ChiekoChieko Level 1

    Having the same problem. Tried to update the firmware and all but it's still not working correctly. My Zenfone is never been rooted and worked perfectly fine for the past 3 years. 😭

  • Hi friends

    Thank you for your asking. Please try following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable

    1. Keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration

    3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Factory data reset"

    5. "Reboot system now"

    #Hardware Reset Guide

    Please note that once the steps is completed, all data, apps, settings and personal information will be deleted.

    If you have any further queries, please do not hesitate to contact me.

  • Hi @Christine_ASUS ,

    Thanks for the instructions, but I can't get into the recovery mode, it's always looping over and over, there is any command using ADB or another tool just to send the device into that mode?


  • Hi NeoZerocl

    Thank you for your reply. Could you get into Fast Mode or any other mode? Besides, could you provide me the video about how you operate your device to get into Recovery Mode?

  • Hi @Christine_ASUS

    Thanks for your post, I will upload the video in a short time!

  • @Christine_ASUS ,

    The forum is not allowing me to add the URL of the video, I will try to send u a private message :)

  • Hi NeoZerocl

    Thank you for your reply. Please check your inbox and reply me the message there.

This discussion has been closed.