touchpad and screen touch jumping UX362

EllyGEllyG Level 1
edited September 2020 in 2-in-1
  1. System: win 10
  2. Battery or AC: battery
  3. Model: UX362
  4. Frequency of occurrence: all the time
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

ever since i bought this laptop (almost a year ago) i had a problem with the touchpad and the touch on screen. after about 20 min of use the mouse starts to jump on the screen which makes it impossible to use, and not only that... the screen touch goes crazy!!! starts opening and closing random apps, closing documents that i work on without saving!!!!!!

i tried everything!!!

updating drivers, rolling back the drivers, service center couldn't help. what am i supposed to do with a laptop that i cant control?????

really not worth the (very) high price.


  • Hello EllyG,

    Please kindly check the PM I send you .

    Thank you so much.

  • Hello. @Blake_ASUS

    We had a few messages via PM and then it stopped. Can you reply? Thanks.

  • Hello katsgold.inna,

    Do you have UX362 as well?

    I have send PM to you, you may reply SN there.

    Thank you.

  • mark.rexmark.rex Level 1
    edited May 2020

    my zenbook 13 UX362 touchpad is driving me crazy.. is not usable at all.. jumps around and spiratically clicks on things. I am about to crack open the case to fix it..

    @Blake_ASUS are you able to provide a solution? pm me if possible, cheers.

  • mark.rexmark.rex Level 1

    Hi EllyG,

    I fixed this issue. I posted in doscussion, but it appears the new post has dissappeared. The issue is static buildup in the touchpad. And the cheap metal sticky tape Asus use in attempt to fix this is useless. I had to open the laptop base and under the battery I created a fix that has solved the problem. I have not had any more issues with the touchpad since.

  • Hello mark.rex,

    PM has been send, please kindly check it.

    Thank you so much!

  • @Blake_ASUS my zenbook 13 UX362 touchpad jumping and sometimes stopped working within 10 seconds

    @Blake_ASUS can you pm me for solution without disassembly this laptop?

  • Hello Fusionist,

    Please kindly provide SN in the PM I send you.

    Thank you very much.

  • BMillBMill Level 1

    @Blake_ASUS Hi, I have a zenbook UX362 and touchpad is erratic and jumpy to the point of being unusable.

    Product still under warranty, what is the fix from here? Please advise Thanks

  • Hello BMill,

    Please kindly provide SN in the PM I send you.

    Thank you very much.

This discussion has been closed.