Zenfone 5 ZE620KL Android 10 Audio Bug and Navigation Gesture

fizdiqfizdiq Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00QD
  2. Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
  3. Rooted or not: No
  4. Frequency of Occurrence: Every time
  5. APP Name & APP Version (If your issue relates to the app): Google play music, Spotify, YouTube, YouTube Music, every audio player, Google Chrome, Twitter, Whatsapp, etc.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


There's this bug on the Android 10 beta that made the audio volume lower than the previous version. Even with the built in equalizer, it didn't change the audio much. The audio felt muffled, and it feels far more worse using an earphone, but when the phone connected to a bluetooth speaker, it sounded just fine.

Also, with Android 10 comes a new form of navigation gesture. While opening settings app or Google Photos the navigation bar is basically transparent, but using almost other app than that, there's an ugly large black bar underneath the app.

While on the settings app it looks like this

The bottom part of the app is transparent.

Can you guys make the black bar in all app transparent? Or just make it smaller in general?


  • Hi fizdiq,

    Could you tell us the brand and model of your earphones & bluetooth device? Does it appear with the original earphones?

    "Even with the built in equalizer">Please tell us which app you mean by this.

    "the audio volume lower than the previous version.">Which app has this problem? What is your volume level when the volume feels low?

    Thank you🙂

    We've checked with relevant teams about the gesture navigation behavior in third party apps.

  • fizdiqfizdiq Level 1

    Hi @Y_ASUS,

    For the earphone that I use is Audio-Technica ATH-CKS550XiS, and the bluetooth speaker that I use is JBL FLIP 3 SE.

    Android has its own equalizer that you can access by opening the settings on a music app. Here's some examples of my preset on each app:

    Google Play Music:

    Google Play Music doesn't have any customizable settings.

    YouTube Music:

    Here's the preset that I use that didn't cause such a muffled sound, but it still cause an imbalance high pitch if a higher Bass Boost is present.


    This is the in-app equalizer.


    Of all the music app that I used, only spotify that uses this preset that has a "normal" loudness, and a better quality on the music. No muffled sound whatsoever.

    Usually this is how high the volume that I use, whether on Android 9 or Android 10:

    Also, as you can see the lower part of the gesture navigation still has a big black bar.

    Hope you guys can fix this issue!

  • Hi fizdiq,

    After the relevant team's investigation, the black area when using gesture navigation on third party apps is expected behavior of Android 10.

    Thanks for your understanding.

  • fizdiqfizdiq Level 1

    Hi @Y_ASUS,

    I understand that the black area should be there, but what my real problem is that the size of the black bar, it's too huge compared to other Android 10 devices. For example, as you can see here, it's a pixel device running Android 10, if you look closely at the bottom, the navigation gesture bar isn't as big as in the zenfone 5 navigation gesture bar.

    If you look at this article here [https://www.theverge.com/platform/amp/2019/5/7/18530599/google-android-q-features-hands-on-dark-mode-gestures-accessibility-io-2019], you can see a GIF that shows how the navigation gesture works, and also on that same GIF you can see that the navigation bar isn't as big as in the zenfone 5.

    Hope this will help!

  • aerialusaerialus Level 2
    edited April 2020

    i agree with you, the audio volume on this version (Android10 Beta) , is lower than zenUi android 9 , and the sound quality also worse than previous FW.

    About black bar when use Navigation Gesture, i hope asus developer can adjust the black bar size at least smaller than current size, because the current black bar is very large and ugly.

    it would be great if you can make it invisible and the Display can full screen (without black bar) like in previous FW.

  • fizdiqfizdiq Level 1

    Hi @Y_ASUS,

    I think I found the bug or the problem with the navigation bar. If you change the display size to small, then the black bar size changes. But if the display size is default and large, then the black bar is small. Here's the image to show you.

    Small display size:

    Default display size:

    Large display size:

    As you can see both default and large display size have a small black bar, but on the small display size the black bar is huge. Also if you search on the settings there's a thick white outline.

    Hope this'll help!

This discussion has been closed.