FX505DU STUTTERING VIDEO AND AUDIO

  1. System: Windows 10 Pro 2004
  2. Battery or AC: ADP-180UB B
  3. Model: FX505DU-BQ038
  4. Frequency of occurrence: 1-2 times per day
  5. Reset OS: YES
  6. Screenshot or video: -

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Detailed description:

Hi everyone!

As the title says, my 6 months old pc has this issue that it's randomly (while gaming or watching videos on youtube etc.) stuttering. In games, the display stuttering for 1-2 seconds and sound at that moment becomes like a slow motion audio. Same thing happens while watching videos. Also, when I'm only reading on websites, sometimes I can see that my mouse cursor moves slowly,like low fps, so it's not happening only while gaming or watching videos.

  • BIOS VERSION: 310
  • Both Asus's and AMD-Nvidia 's display drivers have tested. Problem still occurs.
  • 16gb single channel RAM tested with Memtest86, no errors.
  • Temperatures seem OK, as I mentioned problem doesn't only occur at heavy load. So, I don't think it's an overheating issue.

I started to suspect about my ac adapter, can it cause a problem like this? What are your opinions and suggestions?

Thank you.

Comments

  • this **Windows 10 Pro 2004** still not yet released to the public , still under windows insider preview .

    if possible try with Nvidia AMD generic dch whql drivers , download directly from nvidia and amd website

  • I forgot to mention that I have already tried 1903 and 1909 releases and the problem was still going on.

    • "Both Asus's and AMD-Nvidia 's display drivers have tested. Problem still occurs." I have tried that already...
  • Which driver you have tested. DCH based or STANDARD based driver.

    In nvidia latest driver is 445.78

  • I directly downloaded from the nvidia's driver search page and the 445.75 dch driver installed. As I remember, I was not able to install standart drivers.

  • I am using same dch driver 445.78 ,no shuttering in audio and videos.

    You try to download additional video audio codecs which embedded in KLITE codec software. Install it

  • Thanks for your quick responses.

    Do you have the same notebook, the fx505? if so, what driver do you use for amd?

    And no, I haven't downloaded any codec or something.

  • edited April 11

    No I am having different model.

    I have normal gaming laptop vivobook 15 R542UQ-DM153 with intel i5 7200u 940mx 2gb gddr5

  • I found a way to install nvidia's standart drivers, I will try it but most probably nvidia driver is not the issue, because the system is not using the gtx 1660ti on regular usage but it's RX Vega 10. And both gaming and regular use scenarios I have the problem. The last solution is sending the notebook to Asus Service.

    Thanks again.

  • Try it . But service person try to give advive to reset the windows .

  • I will send device to them check the all hardware, which I believe , this problem is hardware based.

  • Ok carry on. As your wish

  • matushkinlnmatushkinln Level 1
    edited September 21

    Guys, I faced exactly the same problem, I can't find the answer, did you solve this problem? Tell everything you know!

  • As i can see in your videos, your problem is a little bit different than mine. I've sent my pc to asus service and they cleaned it up and repaste the cpu,gpu. Tuf models suffer from insufficient backplate cooling desing, there is not enough room for air to get inside. So it's thermal throttling mostly. I clean the fans by myself now, trying to keep the dust away and in some heavy games it's stuttering for a second, rarely.

    at your 3rd video, the SSD seems suspicious to me, better check it first. And clean the fans, if your warranty continues, send it to the Asus service for detailed cleaning. Also use the drivers from Asus's website. I only use the newest drivers from amd and nvidia's website for gpus and chipset. The rest from the Asus.

    Good luck!

  • So you're saying your problem was cooling? It's just that for me, it seems, it is not connected with cooling, since the bug also manifests itself at low temperatures in the absence of any load. + My pc is still completely new (1 month), it stands on a cooling pad, there can be no talk of any dust or dirt. + I would not say that it gets very hot for me, only once I saw a temperature of 94 degrees, and basically in any games it heats up to 85-87 degrees.

  • My problem was related to cooling and I still have those stuttering veeery rarely because of the poor cooling design. Your problem looks different, it may not be the cooling and the reasons could be driver or hardware issue. I suggest you to send it to technical service with your proving videos. If you didn't try, format the pc and reinstall the windows from original iso and use the drivers at Tuf A15's drivers webpage.

    Update your BIOS if you haven't done it yet. For the integrated and nvidia gpu, use the Amd and Nvidia's latest drivers from their own site. Also update the chipset driver from Amd's own site. The rest is gonna be installed from the A15's own drivers page. Lastly, check the driver versions that you've installed and be sure windows update is not changing your drivers. That's all that I can suggest.

  • coo;ling problems related to spinning fan , dusts are occupied in vents paths , also heatsink fans are not working properly

    thermal paste on the heatsink or om CPU and GPU is expired, So go to nearest asus center ,tell the service person to clean the motherboard and the parts fully , apply full good heatsink and good thermal paste

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