Touch stopped working entirely

Please tell us some basic information before asking for help:

  1. Model Name: ZB602KL
  2. Firmware Version: Updated to WW-16.2017.1912.060
  3. Rooted or not: No
  4. Frequency of Occurrence: Once or twice a week and now it stopped working entirely
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I already posted this issue here before, but the thread is gone for some reason. After a while, the touch on the screen stops working entirely, I had to wait hours for it to work again. On the last thread I was recommended to update to the version WW-16.2017.1912.060, which I did today. I have not been able to boot into android for the last 24 hours, because the touch simply doesn't work anymore, so I can't put in the gesture to boot up.


At this point this seems more like a RMA problem than a software one, but I figured I'd leave this here in case anyone knows what's going on.

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