Phone is autorebooting, can't turn in/off, can't do anything else

avola19avola19 Level 1
edited September 2020 in ZenFone Max Series
ZF Model: ZE554KL
Firmware/APP Version: xxxxxxxxxx
Frequency of Occurrence: always
Rooted: No
APP Name:

Phone is autorebooting: asus screen, zenfone screen, black, repeat.
Can't turn In regularly, or even shut down totally. I'm actually without a phone at all!

Issue has occured without a specific event (damage, or anything else); phone has begun to autorebooting after some weird behaviour (opening random app, rebooting), i've runned antimalware and stuff without finding anything, so is native software related.
I'm in a country with heavy restriction about movement cause Covid-19, so this is really a bad time to have such issue.
Please, let me know how to fix it,
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